Privacy Policy

MD Bugs Pest Control and Weed Maintenance Services Effective Date: August 2024
Last Updated: October 2026
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1. Introduction
MD Bugs Pest Control and Weed Maintenance Services (“MD Bugs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting services, scheduling appointments, or communicating with our company.This Privacy Policy explains how MD Bugs collects, uses, stores, shares, and protects personal information, including information collected through our website, customer management systems, third-party service providers, and SMS messaging programs.By using our website or submitting information to MD Bugs, you acknowledge the practices described in this Privacy Policy. Where required by law, we will obtain your consent separately.
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2. Information We Collect
‍MD Bugs may collect personal information when you visit our website, submit a contact form, request an estimate, schedule a service, make a payment, or communicate with our team.Information collected may include:
Full name
Email address
Phone number
Residential or commercial service address
Mailing address
Appointment and scheduling information
Pest control and weed maintenance service history
Property and treatment information
Billing and payment transaction details
Customer inquiries and communications
SMS messaging preferences and consent records
Website usage information

Device information, IP addresses, and browser informationInformation voluntarily provided through online forms or customer correspondence
Payment information may be processed through authorized third-party payment providers.We collect only the information reasonably necessary for our business operations, service delivery, customer communications, and applicable legal obligations.

3. How We Use Your Information
MD Bugs may use collected information for the following purposes:
Responding to inquiries and service requests
Providing estimates and scheduling appointments
Delivering pest control and weed maintenance services
Sending appointment confirmations and reminders
Communicating technician arrival information and scheduling changes
Providing treatment instructions and service follow-ups
Processing invoices and authorized payments
Maintaining customer accounts and service records
Responding to customer support requests
Improving website functionality and customer experience
Maintaining operational security
Complying with applicable laws and regulatory obligations
Sending marketing or promotional communications when appropriate consent has been obtained
We do not use SMS marketing consent as authorization for unrelated communications or independent third-party marketing.

4. Information Sharing and Third-Party Service Providers
‍MD Bugs may use authorized third-party providers to operate its website, manage customer information, process payments, schedule services, and deliver communications.These providers may include:
Webflow for website hosting and website functionality
WorkWave-related software for customer management, scheduling, service operations, and SMS communications
Authorized SMS aggregators and telecommunications providers
Payment processing providers
Email communication providers
Other contracted business technology providers
These service providers may receive information reasonably necessary to perform services on behalf of MD Bugs.We may also disclose information where required by law, legal process, regulatory requirements, or to protect legitimate legal rights.

Customer information will not be shared with third parties for marketing purposes.Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.MD Bugs does not sell SMS opt-in information or authorize unrelated third parties to use customer SMS consent for their own promotional campaigns.

5. SMS Messaging Program and Consent
5.1 Program Name
MD Bugs Pest Control SMS Messaging Program
MD Bugs may communicate with customers by SMS text message when the customer has provided consent appropriate to the type of message being sent.

5.2 Types of SMS Messages
Depending on the customer's enrollment and consent preferences, SMS messages may include:
Transactional and Informational Messages
Appointment confirmations
Appointment reminders
Scheduling and rescheduling notifications
Technician arrival updatesService confirmations
Treatment preparation and follow-up instructions
Account and billing notifications
Customer service communications
Marketing and Promotional Messages
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Where separate marketing consent has been obtained, SMS messages may include:
Pest control promotions
Weed maintenance offers
Seasonal service reminders and promotions
Special offers and discounts
New service announcements
Other promotional communications from MD Bugs
Consent to transactional or informational messages does not automatically constitute consent to marketing messages.

5.3 SMS Consent
Customers may consent to receive SMS communications through website forms or other legally valid enrollment methods.Where express consent is required, MD Bugs will obtain it through an affirmative action.Marketing SMS consent will be collected separately from transactional or informational consent where required.Consent to receive marketing text messages is not a condition of purchasing services from MD Bugs.Customers may withdraw consent at any time.

5.4 Message FrequencyMessage frequency varies.The number of messages you receive depends on your appointments, service schedule, account activity, and the messaging programs to which you have subscribed.

5.5 Message and Data RatesMessage and data rates may apply.Your wireless carrier may charge for messages or data usage according to your mobile service plan.

5.6 Opt-Out Instructions
You may opt out of the MD Bugs SMS Messaging Program at any time by replying STOP to a text message from MD Bugs.After you send STOP, you may receive a confirmation message that you have been unsubscribed.You will no longer receive messages covered by that opt-out unless you subsequently provide valid consent or the communication is otherwise permitted by law.You may also request to stop receiving messages through another reasonable method, including contacting MD Bugs directly.

5.7 Rejoining SMS Communications
If you previously opted out, you may rejoin an eligible SMS program by replying START to the applicable MD Bugs messaging number or providing fresh consent through an authorized enrollment method.

5.8 SMS Customer Support
For assistance with SMS communications, reply HELP or contact:
MD Bugs Pest Control
Phone: 480-947-3642
Email: OFFICE@MDPEST.COM

‍5.9 SMS Data Privacy
MD Bugs respects customer messaging preferences and maintains SMS consent and opt-out information as reasonably necessary for program administration and legal compliance.Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.SMS consent information will not be sold or shared with unrelated third parties for marketing purposes.

6. Cookies, Analytics, and Website Technologies
The MD Bugs website may use cookies and similar technologies to support website functionality, security, performance, and analytics.These technologies may collect information such as browser type, device information, pages visited, referral sources, and general website interactions.MD Bugs may use third-party website technologies that process information on our behalf.Where required by applicable law, we will provide notice and appropriate choices regarding nonessential tracking technologies.Users may manage certain cookie preferences through their browser settings or any available website privacy controls.The specific analytics, advertising, and tracking technologies used on the website are subject to review and should be disclosed as appropriate.

7. Data Security
MD Bugs takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.These measures may include access controls, secure technology providers, and reasonable safeguards for customer information.However, no internet transmission, electronic storage system, or third-party platform can be guaranteed completely secure.Customers should avoid transmitting sensitive financial or medical information through general website forms or unsecured email.

8. Data Retention
MD Bugs retains personal information for as long as reasonably necessary to:Provide requested servicesMaintain customer accountsDocument pest management services and treatmentsMeet applicable business and regulatory recordkeeping requirementsProcess payments and maintain financial recordsResolve disputesMaintain legally required SMS consent and opt-out recordsComply with applicable lawsWhen information is no longer reasonably necessary, MD Bugs will delete, deidentify, or otherwise manage the information in accordance with applicable law and operational requirements.

9. Customer Privacy Rights and Requests
Customers may contact MD Bugs to request access to, correction of, or deletion of personal information, subject to applicable law and record keeping obligations.Customers may also request information about how their personal information is used or disclosed.MD Bugs will review privacy requests and respond in accordance with applicable legal requirements.
To submit a privacy request, contact:
Email: OFFICE@MDPEST.COM
Phone: 480-947-3642
Customers may withdraw SMS marketing consent at any time without canceling their underlying pest management services.

10. Children's Privacy
The MD Bugs website and services are intended for adults seeking residential or commercial pest management services.We do not knowingly collect personal information directly from children under the age of 13 through our website.If we become aware that personal information was collected from a child in violation of applicable law, we will take appropriate steps to address the information.Parents or guardians with concerns may contact OFFICE@MDPEST.COM.

11. Third-Party Websites and External Links
Our website may contain links to third-party websites, payment services, or external resources.MD Bugs does not control the independent privacy practices of unrelated third-party websites.Customers are encouraged to review the privacy policies of external websites before submitting personal information.This provision does not eliminate responsibilities MD Bugs may have under applicable law for service providers acting on its behalf.

12. Electronic Communications
MD Bugs may communicate with customers by telephone, email, SMS, and authorized customer service platforms.Communications may include service-related information, appointment updates, billing notifications, and other business communications.Marketing communications will be sent only where permitted by applicable law and subject to any required consent.Customers may withdraw consent for applicable communications using the unsubscribe or opt-out methods provided.

13. Changes to This Privacy Policy
‍ MD Bugs may update this Privacy Policy to reflect changes in business operations, website technology, third-party service providers, or applicable legal requirements.Updates will be posted on our website with a revised effective date.Where required by law, we will provide additional notice or obtain appropriate consent before materially changing how personal information is processed.

14. Contact Information
For questions regarding this Privacy Policy, personal information, SMS communications, or privacy-related requests, contact:
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MD Bugs Pest Control and Weed Maintenance Services
Phone: 480-947-3642
Primary Email: OFFICE@MDPEST.COMAdditional Business Contact: TIFFANY@MDPEST.COM
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‍Mailing Address:
3317 S Higley Rd
Suite 114-184
Gilbert, AZ 85297SMS Customer Support: Reply HELP
SMS Opt-Out: Reply STOP
SMS Re-enrollment: Reply START
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Terms and Conditions: Available through the Terms and Conditions link on our website.

© 2026 MD Bugs Pest Control and Weed Maintenance Services. All rights reserved.