Terms & Conditions

MD Bugs Pest Control and Weed Maintenance Services
Effective August 2024
Last Updated: October 2026
‍
Welcome to MD Bugs Pest Control and Weed Maintenance Services (“MD Bugs,” “Company,” “we,” “our,” or “us”).Please read these Terms and Conditions (“Terms”) carefully. These Terms govern the use of our website, online forms, scheduling systems, electronic communications, and pest control, weed maintenance, and related services.

By using our website, requesting or purchasing services, or entering into an agreement with MD Bugs, you agree to these Terms to the extent permitted by applicable law. Separate consent may be required for certain communications, including automated marketing text messages.If you do not agree to these Terms, please discontinue use of the website. Existing customer obligations remain governed by applicable service agreements.
‍
1. Services Provided
MD Bugs provides residential and commercial pest control, weed maintenance, and related pest management services in Arizona.
Services may include:
Residential pest control and preventive treatments
Commercial pest management and maintenance
Weed control and ongoing weed maintenance
Pest inspections and treatment recommendations
One-time pest management services
Recurring pest and weed maintenance programs
Additional pest management services expressly agreed upon in writing.

The exact scope of work, service frequency, treatment methods, pricing, warranties, and exclusions are determined by the customer's applicable estimate, service agreement, or work order.MD Bugs reserves the right to decline or modify proposed services when conditions prevent safe, lawful, or effective treatment.All regulated services will be performed within the scope of applicable licenses and legal requirements.

2. Service Requests, Estimates, and Scheduling
Customers may request services through our website, telephone, email, or authorized third-party scheduling platforms.Submitting an inquiry or online form does not guarantee an appointment or establish a binding service agreement.Appointments are subject to confirmation by MD Bugs.Service estimates may be based on information provided by the customer, visual inspections, or assessments of the property.MD Bugs reserves the right to revise an estimate if additional work, undisclosed conditions, or materially different treatment requirements are identified. Any additional charges requiring customer approval will be disclosed before the additional work is performed.Appointments may be rescheduled due to weather, unsafe property conditions, equipment issues, staffing availability, or circumstances beyond our reasonable control.

3. Payments and Billing
Unless otherwise agreed in writing, payment is due upon completion of each service.Customers agree to pay all authorized service charges and applicable taxes.Recurring maintenance programs may be billed according to the terms of the customer's written service agreement.MD Bugs may accept payment through authorized third-party payment processing systems.Customers agree to provide accurate billing information and maintain current contact information.If payment is not received when due, MD Bugs may issue payment reminders, suspend future services, or pursue available lawful collection remedies, subject to applicable notice requirements.Any late fees, returned-payment fees, interest, or collection charges will apply only if separately disclosed, contractually authorized, and permitted by law.MD Bugs does not guarantee uninterrupted availability of third-party payment systems.

4. Cancellations and Rescheduling
Customers are requested to provide at least 24 hours' notice when canceling or rescheduling an appointment.Cancellations made less than 24 hours before a confirmed appointment may be subject to a cancellation fee if that fee was disclosed and accepted when the service was scheduled.Failure to provide necessary property access may result in rescheduling or additional charges where authorized by the applicable service agreement.Recurring service agreements may contain separate cancellation, renewal, and termination requirements.Customers remain responsible for charges properly incurred before an effective cancellation.MD Bugs may suspend or terminate service arrangements for material nonpayment, unsafe working conditions, repeated access problems, or other material contractual violations, subject to applicable law.

5. Customer Responsibilities and Property Access
‍Customers are responsible for providing a safe and reasonably accessible treatment environment.Customers agree to:Provide accurate information regarding the property and pest concerns.Ensure MD Bugs has authorized access to the agreed treatment areas.Secure pets and comply with applicable safety instructions.Notify MD Bugs of sensitive plants, landscaping, irrigation systems, water features, or other vulnerable property conditions.Identify known hazards or conditions that could interfere with treatment.Follow all reasonable preparation and post-treatment instructions.Inform occupants, tenants, employees, or other affected parties of treatments when legally required.Maintain property conditions reasonably necessary for effective pest management.Customers represent that they own the property or have appropriate authorization to request services.Failure to follow preparation or treatment instructions may affect service effectiveness and any applicable written service warranty.

6. Pesticide Application and Safety
‍MD Bugs performs pest management services in accordance with applicable federal and Arizona pesticide laws, product labeling requirements, and licensing regulations.Products will be used only as permitted by their applicable labels and legal requirements.Certain treatments may require temporary restrictions on access to treated areas, separation of pets or children from treatment locations, ventilation, or other safety precautions.Customers must follow the specific instructions provided by MD Bugs.MD Bugs will provide pesticide application notices and other required treatment information in accordance with applicable law.Customers should promptly report any suspected treatment-related exposure, unusual conditions, or safety concerns.In the event of a medical emergency, seek immediate medical assistance.Nothing in these Terms replaces product labeling, mandatory pesticide notices, or legally required safety information.

7. Treatment Effectiveness and Service Guarantees
‍MD Bugs strives to deliver professional, effective pest control and weed maintenance services.However, treatment results may vary depending on:
Pest species and infestation severity
Seasonal and environmental conditions
Weather and rainfall
Property maintenance and sanitation
Irrigation and landscaping conditions
Structural deficiencies and access limitations
Pest activity originating from surrounding properties
Customer compliance with preparation and post-treatment instructions

Pest control and weed management may require ongoing treatment or maintenance.Unless expressly stated in a written service agreement, MD Bugs does not guarantee permanent elimination of pests or weeds or prevention of future infestations.Any applicable retreatment guarantees, warranties, service exclusions, or additional treatment obligations will be identified in the customer's written service agreement.Nothing in these Terms excludes warranties or remedies that cannot lawfully be waived.

8. Property Damage and Existing Conditions
MD Bugs will exercise reasonable care when performing authorized services.Customers are responsible for identifying known fragile landscaping, irrigation components, concealed utilities, vulnerable building materials, and other property conditions that may be affected by treatment.MD Bugs is not responsible for damage caused solely by preexisting defects, inaccurate information provided by the customer, or failure to follow communicated treatment instructions, except to the extent the damage results from MD Bugs' negligence, misconduct, or other legally actionable conduct.Customers should promptly report suspected service-related property damage to allow reasonable investigation.This provision does not eliminate any nonwaivable rights or remedies.

9. Limitation of Liability
To the maximum extent permitted by applicable law, MD Bugs will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use of its website or services where such limitations are legally enforceable.These limitations do not apply where liability cannot lawfully be excluded or restricted.MD Bugs remains responsible for direct damages to the extent established under applicable law and the governing service agreement.Nothing in these Terms prevents customers from exercising nonwaivable legal rights, pursuing available statutory remedies, or reporting concerns to appropriate regulatory authorities.
‍
10. Third-Party Software and Technology
MD Bugs may use authorized third-party software and technology providers to support business operations and customer services.These providers may include Webflow, WorkWave-related platforms, telecommunications service providers, payment processors, scheduling systems, and customer management applications.Third-party systems may be used for:
Website hosting and operation
Customer inquiries and scheduling
Appointment confirmations and reminders
Service history and account administration
Electronic communications
SMS messaging
Invoicing and payment processing
Customer support and operational management

Information may be processed by authorized providers as necessary to deliver these services, subject to applicable law and our Privacy Policy.MD Bugs is not responsible for interruptions caused solely by independent telecommunications networks, internet service providers, or third-party platform outages, except where applicable law imposes responsibility.The availability of online scheduling, payment processing, and electronic communications is not guaranteed at all times.

11. SMS Messaging Program Terms and Conditions
11.1 Program Name
MD Bugs Pest Control
SMS Messaging Program

11.2 Program Description
MD Bugs operates an SMS messaging program to communicate with customers who have provided consent appropriate to the messages being sent.Depending on the customer's enrollment and communication preferences, messages may include:
Transactional and Informational Messages
Appointment confirmations
Appointment reminders
Scheduling and rescheduling updates
Technician arrival notifications
Service confirmations and follow-ups
Treatment preparation and aftercare instructions
Billing and account notifications
Customer service communications
Marketing and Promotional Messages

Where the customer has provided the required separate marketing consent, messages may include:
Seasonal pest control promotions
Weed maintenance offers
Service discounts or special offers
New service announcements
Other MD Bugs promotional communications
Consent to receive informational or transactional messages does not automatically authorize marketing messages.
‍
11.3 SMS Consent and Enrollment
Customers may enroll in an applicable SMS messaging program through website forms or other legally valid consent methods.Where express consent is required, enrollment will involve a clear affirmative action.Marketing consent will be collected separately from transactional or informational messaging consent where required.Consent to receive marketing text messages is not a condition of purchasing services from MD Bugs.Submitting a general website inquiry or accepting these Terms does not, by itself, authorize promotional text messaging.
‍
11.4 Message Frequency
Message frequency varies.The number of messages received depends on appointment activity, service schedules, account notifications, and any marketing program to which the customer has subscribed.

11.5 Message and Data Rates
Message and data rates may apply.Wireless carriers may charge for SMS messages or data usage under the customer's individual mobile service plan.Customers are responsible for charges imposed by their wireless carriers.
‍
11.6 SMS Opt-Out Instructions
Customers may cancel the SMS messaging service at any time by replying STOP to a message from MD Bugs.After receiving a valid opt-out request, MD Bugs or its authorized messaging provider may send a confirmation message.Further messages covered by the opt-out will cease in accordance with applicable law.Customers may also communicate a request to stop receiving messages through another reasonable method, including contacting MD Bugs directly.

11.7 Rejoining SMS ServicesCustomers who previously opted out may rejoin an eligible SMS messaging program by texting START to the applicable MD Bugs messaging number or providing fresh consent through an authorized enrollment method.Rejoining does not automatically authorize message categories for which the required consent has not been obtained.

11.8 SMS Customer Care and SupportFor assistance with the MD Bugs SMS Messaging Program, reply HELP to a text message or contact:
‍
MD Bugs Pest Control
Phone: 480-947-3642
Email: OFFICE@MDPEST.COM
Mailing Address: 3317 S Higley Rd, Suite 114-184, Gilbert, AZ 85297
‍
11.9 Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.Message delivery depends on mobile network availability, device compatibility, and third-party telecommunications systems.MD Bugs cannot guarantee that every text message will be delivered immediately or successfully.
‍
11.10 SMS Privacy and Data Protection
MD Bugs respects customer communication preferences and handles SMS-related personal information in accordance with applicable law and its Privacy Policy.SMS opt-in information and consent records are subject to the specific data-sharing restrictions described in our Privacy Policy.For additional information, please review the MD Bugs Privacy Policy, available through the Privacy Policy link on our website.

11.11 Changes to Messaging ServicesMD Bugs may modify or discontinue its SMS messaging program, subject to applicable legal requirements.Changes to these Terms do not automatically expand the scope of a customer's prior SMS consent.Where additional consent is legally required, MD Bugs will obtain that consent before sending the affected messages.

12. Privacy and Personal Information
MD Bugs collects personal information reasonably necessary to respond to inquiries, provide services, manage customer accounts, process payments, maintain service records, and communicate with customers.Information collected may include:
Customer names
Telephone numbers
Email addresses
Service addresses
Billing and transaction information
Service and treatment history
Customer communication records
SMS consent and opt-out records
Website usage and technical information
Information may be disclosed to authorized service providers acting on behalf of MD Bugs, as described in our Privacy Policy.Customer information will not be shared with third parties for marketing purposes.Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.For additional information regarding collection, use, disclosure, retention, and protection of personal information, please review our separately published Privacy Policy you can learn more by clicking here .

13. Website Usage and Acceptable Conduct
Customers and website visitors agree to use the MD Bugs website only for lawful purposes.Users may not:Attempt unauthorized access to website systems.Interfere with website functionality or security.Submit intentionally fraudulent or misleading information.Distribute malicious software through website features.Use automated systems to disrupt website operations.Reproduce protected website content without authorization.MD Bugs may restrict access to website features when reasonably necessary to protect its systems, customers, or legitimate business operations.

14. Intellectual Property
All original website content, including text, graphics, logos, photographs, videos, service descriptions, and design elements, is owned by MD Bugs or used with appropriate authorization.Website content is protected by applicable copyright, trademark, and other intellectual property laws.Users may access and view website content for lawful personal or informational purposes.Unauthorized commercial reproduction, distribution, or exploitation is prohibited except as permitted by law.Third-party trademarks and materials remain the property of their respective owners.

15. Website Accuracy and Availability
MD Bugs makes reasonable efforts to maintain accurate website information.However, website content may contain typographical errors, outdated information, or technical inaccuracies.Descriptions of services, pricing, availability, and treatment methods are subject to change.Website information does not replace a customer-specific written service agreement or legally required treatment documentation.MD Bugs may modify, suspend, or discontinue website features as reasonably necessary, subject to applicable law.

16. Electronic Communications
Customers may communicate with MD Bugs through telephone, email, website forms, SMS, or authorized customer management platforms.Where permitted by law, MD Bugs may provide electronic appointment confirmations, invoices, service documentation, and account communications.Where affirmative consent to electronic records or communications is legally required, MD Bugs will obtain the appropriate consent.Acceptance of these Terms does not independently authorize automated marketing messages or waive applicable electronic disclosure requirements.

17. Governing Law
These Terms are governed by the laws of the State of Arizona, except where applicable federal law or other mandatory legal provisions control.Any dispute arising from the website or services will be subject to applicable law and the terms of any governing customer service agreement.Legal proceedings must be brought in a court with proper jurisdiction and venue.Nothing in these Terms restricts legally protected consumer rights or the right to submit complaints to applicable regulatory authorities.
‍
18. Dispute Resolution
Customers are encouraged to contact MD Bugs promptly regarding service concerns, billing questions, or disputes.MD Bugs will make reasonable efforts to review customer concerns and seek an appropriate resolution.
Customers may contact:
Phone: 480-947-3642
Email: OFFICE@MDPEST.COM
‍This informal resolution process does not require customers to waive legal rights or delay regulatory complaints where prohibited by law.

19. Severability and Waiver
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.Failure by MD Bugs to enforce a provision on one occasion does not necessarily waive its right to enforce that provision in the future.

20. Changes to Terms and Conditions
MD Bugs reserves the right to revise these Terms to reflect changes in services, technology, business practices, regulatory requirements, or applicable law.Updated Terms will be published on the website with a revised effective date.Where legally required, MD Bugs will provide additional notice or obtain consent before material changes take effect.Changes to these Terms will not automatically amend existing written service agreements or expand previously granted marketing consent.

21. Contact Information
For questions about these Terms and Conditions, website use, pest management services, billing, or customer communications, contact:
MD Bugs Pest Control and Weed Maintenance Services
Phone: 480-947-3642
Primary Email: OFFICE@MDPEST.COM
‍Additional Business Contact: TIFFANY@MDPEST.COM
‍Mailing Address:
3317 S Higley Rd
Suite 114-184
Gilbert, AZ 85297

SMS Assistance: Reply HELP
SMS Opt-Out: Reply STOP
SMS Re-enrollment: Reply START

© 2026 MD Bugs Pest Control and Weed Maintenance Services. All rights reserved.